Outreach and Enrollment
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The next Open Enrollment Period is November 1 - December 15, 2018

Assister Certification Updates

CMS released the 2018 Assister Certification Bulletin which outlines the Navigator and certified application counselor (CAC) certification and recertification requirements for the 2019 plan year, including the certification training curriculum for the Federally-facilitated Marketplace (FFM). The 2019 training for CACs is currently available through the Marketplace Learning Management System (MLMS) new users can register here. Please note: As a result of the CDO Refresh, all CDOs assisting consumers for Plan Year 2019 will be assigned a new organizational designation ID, which will be used to generate and issue new CAC IDs. CACs should wait to take the 2019 CAC training until they have been issued their new CAC ID number by their organization. CACs should enter their new CAC ID number as the username on the MLMS training registration page. CACs in good standing may continue to assist consumers while awaiting their new CAC ID number.


Enhanced Technical Help Desk for Qualified Entities

The Ohio Benefits Project Team now provides Qualified Entities with a new and enhanced help desk experience to address technical or access issues regarding the Ohio Benefits Presumptive Eligibility (PE) Portal. Features of this new technical help desk will include dedicated hours of service 6 days each week, and the ability to speak with a help desk agent over the phone.


As part of this new process, Qualified Entities must complete and send this technical template to DASOhioIE.Maintenance@das.ohio.gov when reporting an incident. Or QEs can call (866) 846 4528 Monday – Friday, 7 a.m. – 7 p.m. and Saturday, 9 a.m. – 5 p.m.

with the same information.


All policy-related questions, should continue to be submitted to the Ohio Department of Medicaid using PEQuestions@medicaid.ohio.gov. Please also include a completed policy template.



Information updated September 13, 2018.


Do you have questions?

Contact the CMS at CACQuestions@cms.hhs.gov or Teresa at tbishop@ohiochc.org




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